+44 (0)1303 283 500. freight@eurotunnel.com. Ferrysavers is the place to save money and book cheap ferries. The Channel Tunnel is the fastest, easiest, most reliable and environmentally-friendly way to cross the Short Straits. Founded Date 2005. The quickest way to book a ticket is to use the Eurotunnel website. (open 07:00 - 23:00 daily) St Pancras International Station. Do children need to take a Covid-19 test? Our terminals are easily accessible, located directly on the main routes between London and the continent, the M20 at Folkestone and the A16 and A26 motorways at Calais. When it comes to freight transportation, there really is no faster or more effective way of travelling than via Eurotunnel Le Shuttle Freight. Company Type For Profit. Trains to Belgium. Is an NHS Covid-19 test acceptable for international travel? T: 0344 335 8446. coachsales@eurotunnel.com. Also Known As Eurotunnel Group. You may also click to the Company Website and Contact Us pages, See/Add Facebook feedback comments. However, for regular Eurotunnel users, we recommend creating an account to take advantage of our unique benefits, such as customised freight rates and personalised online services. They ask questions, don't listen to replies and simply like to cause friction and misery. If you are not an account holder and you would like information on transporting dangerous goods with Eurotunnel Le Shuttle Freight or if you would like to order an electronic copy of the practical guide, please contact our Freight Commercial Department. If you need to contact us you can check our dedicated Coronavirus page , visit our Help Centre or you can ask your ⦠What are the testing requirements to travel. Stock Symbol EPA:GET. Eurotunnel has a fleet of 17 Truck Shuttles, of which 3 new WBN Shuttles of 3rd generation, 9 Arbel-type Shuttles and 5 Breda-Fiat Shuttles, each made up of 2 locomotives, 3 loading/unloading wagons and 32 or 31 carrier wagons and each able to accommodate the same number of 44-tonne trucks. Eurostar Communications (L.L.C.) With its ancient citadels, towering cathedrals, all-night parties and café culture, ⦠To cancel a booking made with one of these ticket types, simply submit a request online. Please choose your issue below... -. The number of banks involved had fallen to 174 after it stopped paying interest on its junior debt; American banks had raised their interest in the Chunnel from four to 25 percent. World First: 4G in the Channel Tunnel To bring Ultra High Speed Mobile Communications to 21 million Passengers. France: 01 70 70 60 88. Eurotunnel Travel Insurance, including Winter Sports Option is administered by Allianz Assistance. The terminal is one of two, with the Eurotunnel Folkestone Terminal located at Cheriton, near Folkestone . Getlink, formerly Groupe Eurotunnel, is a European public company based in Paris, that manages and operates the infrastructure of the Channel Tunnel between England and France, operates the Eurotunnel Shuttle train service, and earns revenue on other trains that operate through the tunnel (Eurostar passenger and DB Schenker freight).. T: +32 (0)2 710 61 59. css@eurotunnel.com. Our teams are working hard to respond to calls and emails as quickly as possible. Euston Road. An exceptional year end for Eurotunnel Le Shuttle with several new traffic records. Select the Service and View available Phone Menu details. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Contact Email info@europorte.com. Contact Number of Eurotunnel France The contact number of Eurotunnel France is +33 0810630304 . Contact Us. Mail: Société Générale Securities Services SGSS/SBO/CIS/ISS Eurotunnel staff at arrival gates are always rude and frustrating. Netherlands: 0207 16 83 25. The address of Eurotunnel France is Eurotunnel Le Shuttle Terminal France, Coquelles 62231. (EUROSTAR), UAE - Company Information. Belgium. Click here to quickly and easily reset your password for your My Eurotunnel account step 1. Call the Eurotunnel complaints line on +44 (0) 8443 35 35 35 if you have a complaint about a product or service. Contact us regarding enquiry about Eurotunnel Le Shuttle service, crossings, bookings, etc. For more information, be sure to visit our About Us and FAQ page. PO Box 302. London. Pre-travel COVID-19 testing. For other Personal Travel Insurance claims, phone: +44 (0)20 8666 9218. At Eurotunnel, we understand that high quality service means not only getting your vehicles across the Channel, but also helping support your business information needs. A mobile version of our Freight Online Services is also available at http://etfreight.mobi. Account holders. To contact us with a comment or complaint, fill in our Contact Us form... Arenât Eurostar and Eurotunnel the same company? If you donât have an account with Eurotunnel and need to amend your booking prior to travel, you will need to either amend you crossing online or contact the Eurotunnel Freight sales team at least 24 hours prior travel with all the relevant details. What documents/evidence do I need to provide for travel if I am fully vaccinated? Eurotunnel Freight account holders have access to a whole range of online secure and personalised services. How to update/change your booking or account information. Find out more information and contact us now. UK Coach Sales Centre commercial enquiries. COVID-19: Weâre currently receiving thousands of calls and emails. Eurotunnel is concessionaire of the cross-Channel Fixed Link and makes available paths to train operators who are licensed to operate cross-channel rail freight services. Open from 08:00 to 17:00 Monday to Friday and closed at weekends. Eurotunnel UK Terminal Ashford Road Folkestone CT18 8XX. With over 50 major European ferry companies to choose from, including DFDS Seaways, Eurotunnel, Brittany Ferries, Stena Line, Irish Ferries, P&O Ferries and Condor Ferries, Ferrysavers will compare the best deals on ferry crossings for you! Operating Status Active. (phone number without tax surcharge invoicing depending on your operator contract and the country from which you are calling) Monday to Friday, 7:30 a.m. to 5 p.m. (UK time) Fax: +33 (0)2 51 85 53 42 to send your orders +33 (0)2 51 85 62 15 for any information. Mondial Assistance (UK) Limited FCA registration number is 311909. Launch at a Live Undersea Concert. Iâm travelling through France to another country, do I still require a Covid-19 test? Other contact methods including online and post, and Eurotunnel resolve to handle complaints in a systematic fashion keeping the customer informed at all times. The time it takes for a reply will depend on the level of investigation required however we aim to reply as soon as possible but within 10 working days. Help Centre. From the UK: (+ 44) 03432 186 186. (Opening times: Mon-Fri 08:00 â 19:00, Sat and Bank holidays 08:00 â 17.30, Sun 09:00 â 17.30.) Travelling with us. These are: * legs will be credited back to the Frequent Traveller wallet they were booked with. Managing & Changing Bookings. We will send an acknowledgment within three working days to advise you that your letter has been received safely and this will be dealt with in strict order of receipt by a dedicated team member. Get verified information about Eurotunnel complaints email & Phone number. Weâd strongly encourage you not to call our contact centre but to go to this page for all the latest travel updates and advice regarding coronavirus (COVID-19). If you have an enquiry that isn't already covered by our Frequently Asked Questions, please complete and submit the contact form below. - Pre-Travel Support & Enquiries Feedback about your journey or to make a complaint. The Channel Tunnel (French: Le tunnel sous la Manche), also referred to as the Eurotunnel or Chunnel, is a 50.45-kilometre (31.35 mi) railway tunnel that connects Folkestone (Kent, England, UK) with Coquelles (Hauts-de-France, France) beneath the English Channel at the Strait of Dover.It is the only fixed link between the island of Great Britain and the European mainland. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Alternatively, you can telephone to make a reservation. Station Reception (Open 07:00 - 23:00 daily): 0207 843 7688. Open from 08:00 to 17:00 Monday to Friday and closed at weekends. Please allow 14 working days for a ⦠AWP Assistance UK Limited FCA registration number is 311909. Club Eurostar. Eurotunnel Group gave 45.5 percent of its equity to the banks, which eliminated £1 billion of the debt and charged a lower interest rate on the remainder. If you wish to cancel a part-travelled booking, please call our Contact Centre. If you wish to amend rather than cancel a booking, you can do so via My Eurotunnel. Eurostar and Eurotunnel are completely different companies. If you have lost or are unable to locate your booking password you can call our Contact Centre team to request it be re-sent to your email address. If you need to update your information, please log in to your booking online at MyEurotunnel, or call our Contact Centre on 0330 1233207 where one of our API team will assist you. The Eurotunnel Calais Terminal (also known as the Charles Dickens Terminal or Coquelles Terminal) is a railway terminal built for the transport of road-going vehicles on specially constructed trains through the Channel Tunnel. Activity and performance. Please contact the team if you wish to amend your account details. Due to high demand we are not able to answer your call at present, please email uktradesales@eurotunnel.com and we will reply as soon as possible. (UK time) Our ⦠24 hour medical emergency helpline: +44 (0)20 8666 9219. Alternatively, contact us to find out more. Phone Number 33 1 40 98 04 60. Bookings and exchanges. Step 2, UK border force staff are part of the Euro tunnel travel experience, cut from the same cloth as above. T: +33 (0)3 21 00 64 00. css@eurotunnel.com. Information about travelling with Eurotunnel Le Shuttle. My Eurotunnel Accounts. Planned maintenance works from 18th to ⦠New booking: 02 400 67 31. If you are an individual shareholder or would like to become one: Shareholder Relations Centre of the Group. France. Your vehicles can carry dangerous goods in accordance with Eurotunnel's policy at no extra cost. Long wait for the contact centre but a good result in the end Several calls with a 30 minute wait to get through to the call centre to amend a booking was not a great experience, but when I did finally get through Eurotunnel offered a credit note, which I was pleased with. Transportation. Creating and managing a My Eurotunnel account. 08443 35 35 35. This will need to include your booking reference number(s) and the amendments required. Shareholder Information: 0845 600 6634 (Local rate call from the UK) Kent CT19 4QZ. Railway operators wishing to use the Channel Tunnel will find the access conditions in the Network Statements of Eurotunnel: 2020 Fixed Link Usage Annual Statement. My Eurotunnel Accounts. Contact Us. Advance Passenger Information (API) Belgium: 02 400 67 31. United Kingdom, Ireland +44 (0)1303 282 244. We're sorry weâre unable to provide our usual levels of service. Weâre here from 08:00 to 17:00 Monday to Friday (UK time) and closed at weekends. Get up-to-date business information, contact details, latest news and press releases and people contacts on ZAWYA UAE Edition Travel Insurance. Our response times may be a little longer than usual. If you have any queries about Club Eurostar membership, call: UK: 03432 186 186. Eurotunnel is developing a long-term strategy for profitable growth, by giving its customers, passengers, road hauliers, railway operators, high value-added solutions through the Channel Tunnel and beyond. Change an existing booking: 02 400 67 31 (be sure to have your six-letter booking reference to hand). Be sure to have your six-letter booking reference to hand if youâre calling about an existing booking. The telephone lines are open Monday to ⦠Unused bookings made with certain ticket types can be cancelled or refunded online. Our phone lines are closed during UK bank holidays.
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