To report a fault, go to https://faults.plus.net (requires member centre login). Question 0 of 4 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. It helps record speed tests, traceroutes and any other fault-finding activities you may have performed. Chris Pearce (@Chrisjohnpearce) reported 9 months ago from Histon, England. From answering your calls to repairing your faults, here's how we've been doing over the last few months. Block common ports This setting blocks all traffic to common ports below 1024. The provider has now updated its hotline with an answerphone message and added a note to its support page regarding the problem. Sovereignty Means Sovereignty My broadband basic info/help site - www.robertos.me.uk. See the complete profile on LinkedIn and discover Jonathan’s connections and jobs at similar companies. 09-11-2016 In this particular case it would appear that BT Retail choose not to pass on call diversion charges in the event of a fault, but Plusnet do. UBER UNBOXING 5,621 views I have great difficulty reporting a fault. Plusnet is a signatory to Ofcom's Voluntary Speed Code of Practice.Under the Code we aim to make sure you're aware of the estimated broadband speed you should receive and have the opportunity to end your contract without paying an early termination charge, if you … They have been great when helping to fix the problem and the staff on the phone, etc.. have been great. Plusnet carried out maintenance work on its systems at the weekend but has said that it did not cause the fault. A big thank you & a credit to Plusnet. Domains, sites and mail hosting - Tsohost & Ionos. This issue is Plusnet's fault and yet I am still having to chase them - and still without the internet service I ordered 6 weeks ago. If you have got a Plusnet email address you'll need the following information to … You can change them again whenever you like by visiting our cookie policy. I have no dial tone at home. - edited If it detects no fault or a fault that requires an appointment it'll ask you to call us. Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up. Sure seems a very complicated and rather hidden way to report a fault. @Plusnet disgusted that after being a loyal customer for 9 yrs due to no fault of my own I’ve had to sell my flat , move in with my mum therefore cancel my broadband. Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up. Report your problem and we’ll identify the cause and quickly find a solution to get you back up and running. https://www.plus.net/my-account/tools/phone-troubleshooter, https://www.plus.net/help/phone/phone-line-troubleshooting/. The Plusnet Usergroup (PUG) is an independent group of users from Plusnet, MetroNet, Free-Online and Force9 using the whole range of products and services with a diverse and varied degree of knowledge and expertise. The help lines invariably have a long waiting time, and there doesn't seem any other method of contacting help and support. You have Javascript disabled in your browser. At Plusnet we believe in being straightforward and honest. I`m with Plusnet and have had issues with my line. Which is where the phone line troubleshooting guide comes into play to rule out an internal fault before you make the call. This is my personal Community Forum account to help out around these parts while I'm at home. Customer -> Plusnet -> Openreach Customer -> Vodafone -> Openreach Customer -> TalkTalk -> Openreach Openreach are mandated to sell products and services to both BT Retail and Plusnet at the same price. They're little text files that are saved on your computer, allowing us to remember your settings, provide live chat support and offer you personalised deals. 03279013). Frontend Web Developer | www.plus.net If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea. Plusnet Plc is a company registered in England and Wales (Company No. Plusnet Help and Support Pages. Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. UBER UNBOXING 5,621 views Join to Connect Plusnet. Easy to follow guides to help troubleshoot and resolve most common problems. This is after spending 2 hours being transferred between departments … You can remove existing cookies in your browser settings, Help the website display and work correctly, Remember decisions you have made, so you do not need to make them again, Tailor the advertising you see on other sites. 2020 © Plusnet plc ⢠All Rights Reserved. 06-12-2016 They have sent an OR engineer who identified a fault external to my home (up a pole down the lane) but now keep moving the fix date. To access your account, the Member Centre needs Javascript to run. Create a new problem Faults Analyst at Plusnet Doncaster, United Kingdom 1 connection. Plusnet recognise there's a problem with our line as their records show broadband dropping frequently. 2 users liked/thanked this post: Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Fault reporting This fault reporting system is used to help track connection problems that you might be having. Ofcom has published a biannual update for their latest dataset on fixed broadband speeds, which among other things found that the average (mean) actual download speed of UK residential ISPs has increased from 64Mbps (14Mbps upload) in their May 2020 report to 71.8Mbps (14.2Mbps) now.. Plusnet currently charges £5 for each 5GB used over the limit. I am with Plusnet, and I agree that they have many faults, however I have never ever had any connection problems whatsoever. What to do? In this case it was a noisy line fault initially, so Plusnet pass the buck as soon as that is mentioned and I have to report a noisy line with BT. Plusnet outage leaves thousands without phone or internet access A fault in Plusnet's Domain Name System left thousands of customers across the UK without phone or broadband access Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you're happy with that, just click 'I accept' below, or click 'change settings' to edit which cookies we use. Those are normally used for things like emailing. (The doors are open for a volunteer from Madasafish to join us). It'd also be unfair to look at Plusnet's broadband data as it's a separate product with completely different likely problems attached to it. On the phone. Please enable Javascript to continue. Block common ports except HTTP and HTTPS This setting blocks all traffic to common ports below 1024, except for ports 80 and 443. Virgin Telephone Line Tester. Have replaced router, filter and leads as they suggested but absolutely no difference has been made. Plusnet Assist can only setup existing Plusnet email addresses. To report a fault, go to https://faults.plus.net (requires member centre login). The company was founded in 1997 in Sheffield, England, and became a public limited company (plc) in July 2004 when it was floated on the Alternative Investment Market.On 30 January 2007, Plusnet was acquired by BT Group, but it continues to operate as a separate business. 1 user liked/thanked this post: In addition to the Plusnet service status page, you can also use 3rd party websites such as istheservicedown and downdetector and to check the current status and any reports from other Plusnet customers. Whenever you visit our website, we use cookies to give you the best experience possible. BT 6500 Cordless DECT Phone with Answer Machine and Nuisance Call Blocking Unboxing - Duration: 3:27. Chris Pearce (@Chrisjohnpearce) reported 9 months ago from Histon, England. Faults Analyst at Plusnet Doncaster, United Kingdom 1 connection. I can … Tried to report by phone but the queues are ridiculous; can't raise an issue [at work] via broadband / phone troubleshooter as it errors out; there does not appear to be any email contact. jaread83. Plusnet SafeGuard lets you block content in two ways: Category blocking – this means you can block groups of sites with similar content.Pornography, Hate & Intolerance and Tasteless categories are blocked as standard but you can change this at any time; Website blocking – you can add a specific website's URL that you want to be blocked, e.g. Moved house last October, informed plusnet, last week 13 months after moving house they turn off the internet connection, a technical glich apparently, a common fault due to us moving house. Unfortunately, because Plusnet Mobile are still quite new on the scene, they do not have enough customers to be included in Ofcom's report, so we don't have any figures. 7:55 PM We want you to know exactly how we're performing so we can work hard to make Plusnet even better. Is it not possible to report a fault by email and thereby receive back a fault number which I can the follow in some way Ofcom has published a biannual update for their latest dataset on fixed broadband speeds, which among other things found that the average (mean) actual download speed of UK residential ISPs has increased from 64Mbps (14Mbps upload) in their May 2020 report to 71.8Mbps (14.2Mbps) now.. Just for reference, the phone troubleshooter will only raise a fault to suppliers if it detects an external fault. After cancelling our order twice without telling us and hours and hours of waiting on the telephone to speak to someone we are still stuck without a … Details on how to report a fault are available here. Plusnet is the worst internet provider… Plusnet is the worst internet provider I have ever dealt with in the past 20 years. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. @plusnethelp Hi Plusnet, I have a fault ID 70524, I can confirm I need an engineer visit please, tests to get WiFi working have not fixed issue. @plusnethelp Hi Plusnet, I have a fault ID 70524, I can confirm I need an engineer visit please, tests to get WiFi working have not fixed issue. Jonathan has 1 job listed on their profile. 09-11-2016 In this particular case it would appear that BT Retail choose not to pass on call diversion charges in the event of a fault, but Plusnet do. Sovereignty Means Sovereignty My broadband basic info/help site - www.robertos.me.uk. 9:43 AM It should be https://www.plus.net/my-account/tools/phone-troubleshooter which is linked from https://www.plus.net/help/phone/phone-line-troubleshooting/. Pain of change felt by some Plusnet users with network migration Tuesday, September 20, 2016 11:51 AM; 13 comments; Others have already reported on problems with the network migration that has been underway at PlusNet for sometime and we've been trying to find a way to quantify both the numbers affected and what evidence is present in our various tools such as the broadband speed test … Our tests have found a external fault which I've raised for you. A Local Telephone Engineer in Surrey and SW London can be contacted on 07925 365332 If The Telephone Line Fault is at your property and you are in Surrey or SW London, ... Plusnet Telephone Line Tester. If you didn't opt to take a Plusnet email address when you signed up with us, you'll need to register one before using Plusnet Assist to setup your email software. Obviously Plusnet won't touch it whilst the BT line is noisy. Get the most out of Plusnet Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. As I say the dial tone vanished along with broadband on 28th April, I lodged a fault which was identified and an engineer dispatched next day. You can check the status of plusnet broadband by visiting the Plusnet service status page. Plusnet plc is a British quad play internet service provider (ISP); providing broadband, landline, IPTV and Mobile services. However, Matthew has raised the error - thanks. Join to Connect Plusnet. If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea. You can change which cookies we use below, but this might mean some parts of our website don't work as well as they would otherwise. They are straight forward questions, designed to try and help you diagnose any fault that may reside on your own equipment or wiring, prior to submitting it to PlusNet for further inspection. Plusnet's service page notes that maintenance work was carried out on its back-end systems on Sunday evening, but the firm said that this was not linked to the fault. 9:45 AM. Not at all customer friendly, but maybe PN no longer wants customers. We aim to correct all reported faults as soon as is reasonably possible. That means you can block incoming traffic but also run a web server. Related Topics Broadband BT's Plusnet home broadband service has apologised after some of its customers incorrectly received emails telling them they were being billed extra for going over their traffic allowance. Get the most out of Plusnet Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. Our registered office is The Balance, 2 Pinfold Street, Sheffield, S1 2GU. Before you start: Check first if there are any temporary network problems in your area that may be affecting your service - Check Service Status . It is a SIM-only provider, aiming to provide straightforward, affordable plans, and it also offers rewards to customers who use Plusnet … @plusnethelp @Plusnet 2020-12-10 09:48:49 @kistography Beyond a joke. In order to make sure that any report made is as accurate as possible, we ask that you perform the tasks outlined in the following pages. Plusnet Mobile only came onto the scene relatively recently, in 2016, as an MVNO (Mobile Virtual Network Operator) running on the EE network. The line is at fault but Plusnet are expert in making the customer feel at fault by emphasising the cost if an engineer comes out. 14 days after I highlighted the original issue and still no fibre - still struggling along on a weak ADSL line. I should have known that! Thanks for the correction. I can … 7:56 PM. 06-12-2016 jaread83, Chris. To speak to us about phone or internet services, or TV or radio programmes, call: 0300 123 3333 – calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Domains, sites and mail hosting - Tsohost & Ionos. View Jonathan Dunning’s profile on LinkedIn, the world's largest professional community. I dare say that, after the fault is cleared, if you contact Plusnet they might waive the diversion charges if the Openreach network was at fault, as a matter of good … My reward from Plusnet - … The £47 is the BT activation fee, I presume, which certainly does/did apply unless a customer elected to have it shelved over 5 years. If you've not received your Plusnet Reward within 30 days of submitting your details via the link in the email, please contact us: (you'll need to have your Plusnet account number or username handy) If you signed up to a cashback deal before 26 th May 2017, call us on 0800 652 6581 * BT 6500 Cordless DECT Phone with Answer Machine and Nuisance Call Blocking Unboxing - Duration: 3:27. That's the wrong link to report a phone fault! - edited It is common place (or should be), for an ISP to make you aware of the charge, should the fault be with your own equipment. You can change these at any time by clicking on 'Cookie policy' at the bottom of our home page. A big thank you & a credit to Plusnet. I confirmed the fault and reported it back, something up a pole in the lane needing more equipment.
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