While you’re there, shop the latest smart phones and smart phone accessories and learn more about our Altice Mobile service. Suddenlink Locations in Tyler, TX | TV Phone & Internet. For some customers, this sharp price increase comes as a surprise. Monitoring, training , and coaching agents to maintain a certain quota. It’s not uncommon for cable companies to offer unreliable service or to ignore customer concerns, especially about billing. Whether you have phone anxiety, didn’t receive adequate help over the phone, or just find communicating by online messaging to be easier, SuddenLink’s customer service chat is one of the best ways to get support. Some companies train their representatives to upsell services, requiring an answer from you three separate times before they can stop asking. Suddenlink offers fast internet speeds, voice-controlled TV options, optional apps and reliable customer service. There’s also the option to include your account number, which is recommended for the representative to use when looking up your account. the way that upper management treats you, the supervisors are great, but the corp people just see numbers, when you are on a call center floor interacting with people telling them stuff they don't want to hear they are unhappy, and when suddenlink is refusing to fix an ongoing issue in an area they don't want to refer suddenlink to friends and family. You can call Suddenlink at (877) 794-2724 toll free number, write an email, fill out a contact form on their website www.suddenlink.com, or write a letter to Suddenlink Communications, 102 N Woodbine Rd, Saint Joseph, Missouri, 64506-3448, United States. They structure everything where you cannot buy one service without paying three times the price of that same service in a bundle. Find a store. Mon. To maintain (or in some cases, salvage) a positive relationship with customers, many companies offer multiple lines of communication, especially on social media. Accepts Credit Cards. 17 Suddenlink Communications reviews. The 2020 of internet service providers: @Suddenlink © 2020 FairShake. Yet the slow speeds and intermittent service continues. I was having problems with the company for months. For those customers who live in an area where Suddenlink is the only provider, this can be frustrating. Some of the most common complaints include: One example by a frustrated customer on the BBB page stated: “This company is the worst there is in the cable business. Sat. TEACHER/ BUS DRIVER NEW LIFE LEARNING CENTER － TYLER, TX Supervised at least 10 to 20 children at a time. @kytxcbs19. They got more done in a few weeks than I did in over two years. I have a serious problem with three cable boxes. (516) 803-2300 is the phone number for Altice USA’s corporate offices, which is the corporation responsible for SuddenLink. With few contact options, SuddenLink customers are forced to exercise patience when calling the customer service phone line, which is often accompanied by a lengthy wait. I went online around 8/17 and signed up for a faster internet service and cable tv. Suddenlink have great customer support 1`855.9.4.8_3907. 1.877.694.9474 Header top menu. Amenities and More. Customers frequently experience problems with the service that they receive from Suddenlink. Suddenlink Communications Customer Service Representative in Tyler, TX makes about $40,426 per year. While you’re there, shop the latest smart phones and smart phone accessories and learn more about our Altice Mobile service. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Is SuddenLink service letting you down? They are really a light for us in a very hard time. People need to know someone is out there to help! Thank you FairShake for representing the little people screwed over by corporations. Suddenlink Internet Services in Tyler Suddenlink connects you with reliable, high-speed internet. Knowing what I know now @Suddenlink would be the LAST company I would ever think of doing business with. Suddenlink offers new customer promotions for internet, telephone, or cable service that will typically last up to one year. Get directions. Chat was zero help. 8:00 AM - 6:00 PM. Finally, customers report that they are given promotional rates to join but end up being charged higher amounts that were advertised. SuddenLink customers are often left without the service they were promised. Trying to collaborate with the representative is nearly impossible. For help with your service chat now, call in or try our self help pages. Dakota Crawford (@crawford_dakota) reported 3 months ago from Tyler, Texas. When they contact customer service for help, they are often told that they didn’t qualify for the promotion or it was entered incorrectly. Once the year has ended, customers are then charged the standard rate for their services which can be as much as double the amount that they are currently paying. Please select your state and closest city to view store hours and locations. If you are tired of trying to fix your Suddenlink problems without any success, you can get help. When they contact customer service for help, they are often told that such promotional rates are only available to new customers. SuddenLink employs the use of an automated phone system to screen simple calls. Tyler; Return to Nav. Learn about Suddenlink Communications culture, salaries, benefits, work-life balance, management, job security, and more. Customers may still be able to bring a claim against SuddenLink in small claims court. Common problems addressed by the customer care unit that answers calls to 877-694-9474 include Account Access, Lost or Broken Phone, Dispute a Charge, Transfer Service, Device Support and other customer service issues. It's not right what Big Business can get away with if we let them. When he could not resolve the problem, he told me no technicians could come to the house to do the repair work even though it is probably outside.”. Customers often complain that the promised gift cards are not received, even after placing multiple calls with customer service. Select Suddenlink stores are now open! Several legal options, such as traditional or class action lawsuits, are prohibited according to SuddenLink’s terms of service contract. Customers report that they place several calls for help, yet the problem does not get resolved. FairShake works with consumers who have been unable to resolve their problems with Suddenlink. When SuddenLink refuses to make things right, you may consider legal action. Fri. 8:00 AM - 6:00 PM. Ask the Community. Customers often report that they are not reimbursed for disconnection fees, even after providing proof that they were paid. 3 Suddenlink Communications reviews. It includes basic information such as name, phone number, email address, and state of residence. At one point the call with a representative was dropped and they did not call back. For the benefit of the representative that eventually enters the chat, tell the virtual assistant a brief description of your problem. That you could make it resolved in a few days is wonderful. 8:00 AM - 6:00 PM. In other cases, technicians sent out to diagnose the problem claim there is no issue and that the internet is working properly. Wed. 9:00 AM - 6:00 PM . From there, you can press. Learn how to contact SuddenLink customer service using different approaches. I can’t say enough good about this company! Closed. For everyone’s safety, customers and employees are required to wear face coverings and practice social distancing. Reviews from Suddenlink Communications employees about working as a Customer Service Representative at Suddenlink Communications in Tyler, TX. In total, SuddenLink … Suddenlink (suddenlink.com) is the seventh largest cable broadband company in the United… For excellent in-person customer service, visit a nearby retail store. With few contact options, SuddenLink customers are forced to exercise patience when calling the customer service phone line, which is often accompanied by a lengthy wait. Slow speeds – Customers complain that the actual speed of their internet service is significantly less than what was advertised. Arbitration is typically easier than going to court, and with FairShake, the arbitration process is simplified. Suddenlink is one of the largest telecommunications companies in the U.S. and has about 6.8 million subscribers nationwide. Suddenlink Store Location in Tyler For excellent in-person customer service, visit a nearby retail store. Rather than trying to call SuddenLink we recommend you tell us what issue you are having and then possibly contact them via phone or email or chat or web. Find 17 listings related to Suddenlink Customer Service in Tyler on YP.com. All right reserved.FairShake Inc.2323 Broadway, Oakland, CA, 94612, Billing errors or accounts sent to collections. To make matters worse, customers reported being unable to get into their online accounts to make payments and being unable to make payments through the company’s customer service phone line. 9:00 AM - 12:30 PM. Tyler Greer (@TytaniumTG) reported 13 hours ago. Suddenlink Customer Service Offers Expert Assistance on All Countsv. Indeed.com estimated this salary based on data from 7 employees, users and past and present job ads. Take your complaint beyond customer service and get a real resolution. Supervisor/ Agent CALL CENTER SOLUTIONS. 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