Avaya IPO - 8.1.95 VM Pro - … The Standard Reports module gives you access to over fifty call reports for you to choose from as well as the intuitive Report Scheduler, which tells Chronicall to run reports automatically every hour, day, week, or month and send them to an email address or save them to a file. With its unique feature set, Chronicall is used worldwide to help businesses keep track of their call flow. For businesses that leverage Avaya Cloud Office by RingCentral, Xima's Cloud Contact Center offers robust call reporting analytics and real-time reporting. Built from over a decade of experience on Avaya IP Office (IPO), Xima CCaaS is a perfect first-step for any Avaya IP Office (IPO) customer to start transitioning to the cloud for contact center reporting and analytics as well as real-time wallboards and visual management tools. £1464.75. With a thin-client web interface and no silly licensing restrictions Chronicall is simple to deploy and scale. exc. Xima Chronicall Cradle to Grave and Call History Reporting True and Accurate Call Reporting for Avaya IP Office OVERVIEW Xima Software's flagship solution, Chronicall, started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, and real-time reporting software suite Xima Chronicall is a call reporting application. Xima Software enables an all-purpose custom call reporting, call recording and real-time display software suite for the IP Office. Or, visit us online at avaya.com. Avaya Cloud Office. £3,185.00 (ex VAT) Xima Chronicall/Avaya Call Reporting. Xima Chronicall Cradle to Grave and Call History Reporting True and Accurate Call Reporting for the Avaya IP Office OVERVIEW Every business, from the largest call center all the way down to the smallest office, relies on data to gauge progress, make decisions, and organize change. Xima Contact Center as a Service! (CCaaS) Now available for Avaya Cloud Office (ACO), RingCentral, Netsapiens, 3CX and Metaswitch! Cloud Contact Center for the everyday business. Chronicall 4.2 Is Here! Chronicall users exclusively on Avaya IP Office! If you need to generate a specific report that is not available in the standard reports then custom reports can be created. Reporting that’s anything but standard. A clear and easy path should be available for partners and customers to consider. (CCaaS) Now available for Avaya Cloud Office (ACO), RingCentral, Netsapiens, 3CX and Metaswitch! Xima Chronicall Call Recording Module OVERVIEW The telecom industry's most robust, advanced, and detailed call history and reporting software, Xima Chronicall, now empowers you to completely unleash the power of the Avaya IP Office through the Call Recording module. WHO IS XIMA? One of the biggest challenges with Avaya Cloud Office (ACO) is: call reporting analytics and real-time reporting (wallboards or visual management). Xima Software was ranked as the 4th fastest growing company in Utah by MountainWest Capital Network.. “It is an honor to be recognized among so many wonderful Utah based companies. ACR Linux Installation Guide. ACR Contact Center System Requirements. 4. 2. level 2. Cradle-to-grave call reporting and tracking is presented through over 50 standard reports . Cloud Contact Center for the everyday business. You can buy licenses for ACR from HTS Qatar, as we are the technology solution partner for Avaya here in Doha. Xima Chronicall Real Time Reporting Software Suite Cradle to Grave Reporting / Skills Based Routing Xima Chronicall started out as a simple call event monitoring application, but it has evolved into an all purpose call history, call recording, and real time reporting software suite. 1.0 Avaya Call Reporting Speci・…ations 8 115.0 Recording Library Installation for Active Recording Avaya Call Recording 11 Recording Library Installation 11 Active Recording Con・“uration 12 Recording Rules 12 Multi-Site Avaya Call Reporting with Active Recording 136.0 Recording Library Installation for Voicemail Pro on Windows Xima CCaaS for Avaya Cloud Office (ACO) and RingCentral is a new Cloud Contact Center solution. tool to design Avaya Call Reporting. In the compliance testing, Xima Chronicall used the System Management Services and Java Telephony Application Programming Interface from Avaya Aura® Application Enablement Services to provide real-time user status monitoring and cradle to grave reporting. Beech Park House, Smithstown, Shannon, Co.Clare, V14 YR20. Xima Chronicall Cradle to Grave and Call History Reporting True and Accurate Call Reporting for the Avaya IP Office OVERVIEW Every business, from the largest call center all the way down to the smallest office, relies on data to gauge progress, make decisions, and organize change. Avaya IP Office Chronicall. Call Reporting for Avaya IP Office is Avaya's cradle-to-grave call reporting and call recording solution. Xima Software was formed by a group of former Avaya Business Partner IP Office engineers and tech support personnel. Something that we can drill down with calls per day, and as much info about that call as possible. Save £519.75 (35.48 % ) WebID: CG/7132. Recording Library provides easy access to recordings within the same reporting … Xima designed and developed Chronicall to address the growing need for inexpensive, accurate, and easy to use call reporting on Avaya's IP Office platform. Stock: 10. Xima Chronicall Cradle to Grave and Call History Reporting True and Accurate Call Reporting for Avaya Communication Manager OVERVIEW Xima Software's flagship solution, Chronicall, started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, and real-time reporting software suite. However over time, and based on customers feedback, it has evolved into a very sophisticated all-purpose call history, call recording, and real-time reporting software suite. We are a national company servicing & maintaining over 500 systems across Australia. Xima Standard Reports gives you a way to acquire specific information about each of your calls through an easy-to-use reporting system. Metropolis develops call center, call accounting, 911/emergency management and telemanagement applications for businesses of all types in the US and abroad. Avaya offering call reporting and recording solutions for IP Office, provided you have IPOSS and voicemail pro license. Chronicall / Avaya Call Reporting will be a single service and running process, which means a few things: Support for legacy reports has been removed (Chronicall 3.4 and older). Xima’s Cloud Contact Center (CCaaS) solves all these problems. Xima creates solutions for call reporting, call recording and call display solutions to assist in call center management. Chronicall Call Recording OVERVIEW The telecom industry's most robust, advanced, and detailed call history and reporting software, Xima Chronicall, now empowers you to completely unleash the power of the Avaya IP Office through the new Call Recording module, 'Chronicall True and Accurate Call Reporting for Avaya IP Office. Xima Software’s Chronicall is an in-depth call reporting solution for Avaya Communication Manager, Avaya IP Office and Cisco. Xima Chronicall. There are over 50 Standard Reports, charts and graphs ready for you to report on your data. XIMA CHRONICALL XIMA Chronicall call management software builds BETTER DATA, BETTER RESULT and providing comprehensive telecom data analytics. About Xima Software Established in 2007, Xima Software’s flagship product is the Chronicall solution. XIMA Call Accounting provides over 40 accurate and vibrant reports, charts and graphs that uses everything from the simplest criteria to some of the most detailed and specific statistics available from any call reporting software. we have a new AVAYA Call Reporting (Xima) software connected to IP Office 500V2 R11. 3. level 2. VAT. Xima Software's flagship solution, Chronicall, started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, and real-time reporting software suite. Avaya Call Reporting 1-1000 Users Licence – 399513. Incorporated Xima Chronicall solutions for call reporting, recording and performance metrics. With a thin-client web interface and no licensing restrictions Chronicall is simple to deploy and scale. Fidelity Connect. Chronicall offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software. XIMA – Chronicall Xima Chronicall is a new call history and reporting suite for the Avaya IP Office. Avaya Call Reporting allows you to access 50 different reports ran over 100 different ways. That was until we discovered XIMA. XIMA – Chronicall Xima Chronicall is a new call history and reporting suite for the Avaya IP Office. XIMA – Chronicall_. Call us for for a free quote - Avaya IP Office, NEC, Nortel and Cisco Business Phone Systems - … 5 - Unlimited agents. Viirtue Now Offers Xima Integration Viirtue is now integrated with Xima, a premium contact center solution previously utilized by Avaya, Cisco, and ShoreTel. Select the percentage of inbound calls to record in the Recording Inbound field. Xima. Being in a management position is not an easy thing to do. Xima Software's flagship solution, Chronicall, started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, and real-time reporting … Call Centers, Reporting (Xima Software), Call Detail Reporting, Conference Bridge, Annual Service Agreements Available on all Avaya Systems (Silver M-F 8-5, Gold M-F 24 hr., Platinum Sat-Sun. Xima Care Agreement IP Office | Active Recording Configuration For customers on Avaya Call Reporting (ACR) version 4.0 and above, that have IP Office 11 version 11.0.4 or newer, or IP Office 10 version 10.1.0.5.0 or newer, there's an alternative recording solution available for use instead of … The customer is noticing issues where calls that are not answered and go to a users VM are not being recorded. With a thin-client web interface, Avaya Call Reporting provides detailed and accurate information by connecting directly to … Xima Chronicall is a call reporting application. Chronicall offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software. XIMA can be used for day to day reports on your PABX extracting all the relevant information to maximize the output of the phone system for your team with the added feature of incorporating a Specialising in: Avaya IP Office. XIMA is blaming this on the Avaya IP Office. Our call reporting solutions make it possible to schedule reports to be run automatically without the hassle. 3. Also note that changes in IPO Manager are to be done by the Avaya partner or approved end-user engineer. Call Reporting Software. Xima designed and developed Chronicall to address the growing need for inexpensive, accurate, and easy to use call reporting, recording, and call center on Avaya's IP Office platform. Spectrum: A reporting portfolio for Avaya Call Management System, including enterprise software, data collectors, desktop displays and wallboards. Chronicall, by Xima Software is a new call history and reporting suite for the Avaya IP Office. learn more. Cradle-to-grave call reporting and tracking is presented through over 50 standard reports. Avaya SME Business Partner of the Year. The solution will help you manage your phone system and business with minimum time and effort with the help of 50 standard reports. Recording Library provides easy access to recordings within the same … Xima Software was officially formed in 2007. This course gives delegates a good level of understanding of the Xima/Chronicall/Avaya Call Reporter Supervisor Web User interface. In the compliance testing, Xima Chronicall used the TFTP service and System Monitor interface from Avaya IP Office to obtain configured system resources and call information to produce cradle to grave and call historical reporting. ). Avaya Call Reporting 4.2 Downloads. After several years and hundreds of IP Office installations, Xima's founders identified a growing need for inexpensive, accurate, and easy-to-use call reporting … Curious what everyone uses for call reporting software now-a-days. Xima Chronicall Call Recording Module: Chronicall Recording Library NEW! Xima Software’s flagship solution, Chronicall, originally started out as a simple call event monitoring application. Dimension Network Solutions specializes in the Avaya & Nortel Telephony product ranges. New. Xima Chronicall Cradle to Grave and Call History Reporting True and Accurate Call Reporting for Avaya Communication Manager OVERVIEW Xima Software's flagship solution, Chronicall, started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, and real-time reporting software suite. Avaya Call Reporting Documentation. As an industry leading software company, we provide simple and intuitive custom call reporting, call recording and call display solutions that make managing your team simple. Xima Chronicall, Easy, Comprehensive and Affordable Call Centre Software for the Avaya IP Office Telephone System 2013-06-12 19:54 by Mark We literally stumbled across Xima Software, made up of a team of former Avaya technicians based inSalt Lake Cityin theUSA, and were immediately impressed with what their software can do when paired with the Avaya IP Office telephone system. Select an incoming call route you would like to record. We use Xima Chronicall, super happy with it. The course covers an introduction to the supervisor user interface, logging on, viewing call logged reports, seeing the templates that … XIMA Call Accounting provide over 40 accurate and vibrant reports, charts, and graphs that use everything from the simplest criteria to some of the most detailed and specific statistics available from any call reporting software. Breakout C1 ... Xima Realtime Reporting, Call Recording, and Contact Center for ACO Speaker: Jon Florence. One of Canada's largest resellers of phone and data solutions. Xima Cloud Contact Center or Contact-Center-as-a-Service (CCaaS). ACR (Xima) for IP Office. Xima … We have a customer that uses XIMA Call Reporting and Call Recording. Xima designed and developed Chronicall to meet the need for an inexpensive, accurate and easy-to-use call reporting solution for Avaya IP Office. Avaya IP Office Call Reporting helps you manage your phone system and business with ease and confidence. Chronicall offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software. Chronicall integrates seamlessly with Voicemail Pro to provide Delivered via the cloud and hosted by Google, this solution involves registered extensions on ACO, ensuring that calls stay within ACO and your company doesn't have to deal with any extra charges or additional SIP trunks. Page 1 of 1. both Xima Chronicall and Avaya Call Reporting. We offer Call Reporting, Call Recording, Agent Dashboard and more. Previously I used Xima Chronicall. Recording Library provides easy access to recordings within the same reporting interface via IP Office Voicemail Pro integration, or a software SIP based recording interface. Cradle-to-grave call reporting and tracking is presented through over 50 standard reports. Open Avaya's IP Office -> Manager -> IP Office Configuration. In addition, recordings for call scenarios from Avaya … tool to design Avaya Call Reporting. Xima Contact Center as a Service! Accuracy and detail are paramount, as the We've seen a lot of call reporting solutions over the last 25 years and to be honest, most of them were expensive, clunky to navigate and difficult to maintain. Xima Chronicall Multimedia Click here for all areas we cover >> Multimedia contact centre solution. I mean, I'm down to try a 3rd party solution if I don't have to spend the $20,000 for a simple DND report. Xima Chronicall includes Standard Reports and Cradle to … Datel. Being in a management position is not an easy thing to do. XIMA is a modular design solution that seamlesses integrates with the Avaya IP Office telephone system. Avaya Customer Call Reporter (CCR) - a call center reporting solution that integrates with Avaya IP Office - helps improve contact center performance and customer service by giving supervisors a way to monitor agent and queue productivity with real-time and historic reporting capabilities. Can I use the Avaya One Source config tool now for Avaya Call Reporting? ACR Windows Installation Guide. ACR System Requirements. We create solutions that make management simple. Avaya Call Reporting helps you manage your phone system and business with ease and confidence. Avaya IP Office Chronicall. Panasonic NS Systems. interoperate with Avaya IP Office 8.0. Xima Chronicall is a call reporting application. Features Include: mikemccarthy@avaya.com Office +1 (919)425-8330 Mobile +1 (214)830-0641 Tyler M. Chambers Treasury & Investor Relations Manager 2150 North First St San Jose, CA 95131 tmchambers@avaya.com Office +1 (669) 242-8161 Mobile +1 (908) 656-0186 £945.00. Xentrax Announces Participation in 2018 APCO (November 5-8, 2018) and CITIG (December 2-5, 2018) Shows. Chronicall offers a revolutionary set of features designed to overcome the […] 2 years ago. Xima Chronicall is a call reporting application, and the Recording Library Module is an optional module that provides the call recording wave files from Avaya IP Office Voicemail Pro via the Xima Chronicall web interface. Call Reporting & Call Recording. As an industry leading software company, we provide simple and intuitive custom call reporting, call recording and call display solutions that make managing your team simple. Established in 2007, Xima Software’s flagship product is the Chronicall solution. 24 hr. Commercial Technology Solutions proudly offers Xima Chronicall (Also available as Avaya Chronicall). Reports can be viewed or saved in many standard formats: Select "Incoming Call Route" from the left sidebar. Their easy to use applications provide advanced call notifications, over 250+ report templates, toll fraud detection and trunk analysis tools help organizations reduce liability, increase revenue, minimize expenses and boost productivity. IndieTECH is an authorized Xima Partner offering Xima Software’s flagship solution, Chronicall. ... Xima Chronicall Multimedia Xima Software is proud to introduce Chronicall, our new call history and reporting suite for the Avaya IP Office. Can I use the Avaya One Source config tool now for Avaya Call Reporting? Since Chronicall's original release Xima has been in rapid and aggressive development. Please note that the Xima or Avaya Call Reporting Contact Center solutions do not offer voicemail box services. 3. Xima Software: A provider of Chronicall, which is a call reporting and recording software based on the Avaya platform. Xima Software's flagship solution, Chronicall, started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, and real-time reporting software suite. Avaya Call Reporting 4.0 Downloads. XIMA Call Accounting provides over 40 accurate and vibrant reports, charts and graphs that uses everything from the simplest criteria to some of the most detailed and specific statistics available from any call reporting software. Avaya Call Reporting Avaya Call Reporting for IP Office, started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, and real-time reporting … Avaya Call Reporting helps you manage your phone system and business with ease and confidence. Original Poster. the system settings, select the Admin (System) section on the Avaya Call Reporting main menu and hit "System Settings.” Depending on the licenses purchased, different categories will appear. (24 Products) Sort By: TelecomEx is a premier partner for Xima Call Recording software, Chronicall. dsm600rr (IS/IT--Management) (OP) 18 May 21 15:29. Xima Chronicall (1-100 Users) Recording Library inc 1st year Xima Care. In the call route menu, navigate to the "Voice Recording" tab. 4. Tel: 061 350 350 XIMA – Chronicall_. Updating to Avaya Call Reporting 4.0 from release 3.12.4 or later Download and run the "Update" program for the appropriate operating system. Call Reporting Software. An Avaya Call Reporting administrative user can decommission the 3.12 service once your data is fully migrated and you are satisfied with the 4.0 version. Sep 2020 - Present9 months. In the compliance testing, Xima Chronicall used the DevLink3 interface from Avaya IP Office to monitor agent users and provided real-time agent status and cradle to grave reporting. Fidelity Connect. Emergency Numbers: This section is associated with IndieTECH is an authorized Xima Partner offering Xima Software’s flagship solution, Chronicall. ACR Active Recording System Requirements. Chronicall users exclusively on Avaya IP Office! Datel Software Solutions specializes in real time and historical call accounting and contact center management for small and large organizations. and DevConnect partner Xima Software, contact your Avaya Account Manager or Avaya Authorized Partner. The Updater is downloaded from https://forms.ximasoftware.com/oemdownloads-3_12 Note: Any prior version of Avaya Call Reporting can be updated to 3.12.4 directly, no intermediate updates are required. Avaya Call Recording 11 Recording Library Installation 11 Active Recording Con・“uration 12 Recording Rules 12 Multi-Site Avaya Call Reporting with Active Recording 136.0 Recording Library Installation for Voicemail Pro on Windows 13 Active Recording Con・“uration 13 Recording Library Installation 14 IP Oﾋ喞e Con・“uration Call Recording Wall Boards; Cradle to Grave reporting; Scheduled email reports; Auto Cleans up old recordings. ACR Contact Center Installation Guide. T (0800) 280 2280 Email: sales@ipoffice-direct.co.uk IP Office Direct Unit 202 Stonehouse Business Park Stonehouse Gloucestershire GL10 3UT Real-time and Historical Call Reporting Standard Reports 1) Xima's Preetel Standard Reports app allows users to build and utilize over 40 different reports so that business owners and employees can have a full understanding of what is happening in their phone systems.
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